Ousia Assistant · for finance teams

One AI assistantfor your calls,files and inboxes.

Ousia Labs

builds Ousia Assistant, one AI that picks up the phone and handles the paperwork for accountants, advisers, fintechs and insurers. Start with one task. Add more once you trust it.

Book a demo › Meet the assistant

Signals from the Dutch finance market

64%of Dutch companies are short of staff^[9]

37,200accountancy, admin and tax firms^[10]

5,602financial advisory offices^[7]

850+fintech companies^[13]

−30%mortgage applications, Oct 2026 vs 2025^[11]

7,832complaints to Kifid in 2025^[1]

1,000+claim emails a day at one mid-size insurer^[3]

Built for Regulated Finance Teams

Ousia Assistant takes the repetitive work off your client-facing and back-office teams, inside the rules your compliance team already works to.

Human Approval

A person signs off anything that affects a customer.

EU Hosting

EU data centres, or models on your own servers.

Full Audit Trail

Every assistant action logged and traceable.

Keeping calls and paperwork moving across every channel

NL · EN · DE · FRLanguages from day one

100%Decisions made by a person

002Ousia Assistant

One Assistant. Both Sides of Your Office.

Ousia Assistant picks up the phone and handles the paperwork. Same assistant, same memory of your clients and rules. We switch on the skills you need.

Front officeCustomer-facing

Talks to your clients

Answers, books and follows up, in Dutch and English, day and night.

Voice callsWhatsAppEmailWeb chat

Answers calls and enquiriesQualifies the request and logs it
Books appointmentsIntakes, callbacks and annual reviews
Chases missing documentsRequests, checks and reminds until the file is complete
Sends remindersPayments, renewals and deadlines

Hands over to a person for anything sensitive. Callers always know they're talking to an AI.

Back officeTeam-facing

Works with your team

Sorts, checks and drafts, so your people only review and approve.

InboxDocumentsCRMTeams / Slack

Sorts the inbox and drafts repliesRoutes every email to the right person
Checks files for completenessFlags what is missing or wrong
Writes meeting notes and reportsFrom a recording to a first draft
Prepares KYC and AML filesID, ownership and source-of-funds checks

Nothing reaches a client without a person approving it.

One brainThe same AI model behind every skill

Shared memoryKnows your clients, documents and rules

Your toolsEmail, phone, WhatsApp, calendar, CRM

GuardrailsHuman approval, audit logs, EU hosting

01 · Day 1–5Start with one skillThe task that costs your team the most time. Live in days.

02 · Week 2–4Prove it worksMeasured on your own clients and files, reviewed weekly.

03 · After thatSwitch on more skillsSame assistant, no new project. It grows with your trust.

003Skills

Skills You Can Switch On

Every skill runs on the same assistant. Start with the one that hurts most.

Back office · all financeStart here

Document Chasing

Requests documents from clients by email or WhatsApp, checks they are complete and readable, and keeps reminding until the file is done.

See how it works →

37,200accountancy, admin and tax firms in NL ^[10]

15%+of mortgage documents used to be rejected before digital intake ^[6]

Daysto go live, with no system integration

Front office · voice and WhatsAppStart here

Voice and WhatsApp Front Desk

Answers calls and messages in Dutch and English, qualifies the request, books the appointment and sends your team a summary.

See how it works →

−30%mortgage applications, so every lead counts ^[11]

24/7including evenings and weekends

NL · ENfor every caller

Back office · inboxAdd-on

Inbox Sorting and Replies

Reads every incoming email, routes it to the right person, drafts the reply and flags anything urgent. Your team approves before it is sent.

See how it works →

64%of Dutch companies are short of staff ^[9]

1,000+claim emails a day at one mid-size insurer ^[3]

100%of replies approved by a person

Back office · advisersAdd-on

Meeting Notes and Reports

Turns a recorded client meeting, with consent, into a structured note and a first draft of the advice report. The adviser checks and signs.

See how it works →

5,602financial advisory offices in NL ^[7]

Draftof every note, ready for review

EUstorage for every recording

Back office · fintechs and asset managersAdd-on

KYC and AML File Prep

Checks ID, ownership and source-of-funds documents, flags gaps and prepares the file for your compliance officer to decide.

See how it works →

~920asset managers in the AFM anti-money-laundering survey ^[12]

Behindlight-regime managers lag on AML compliance ^[12]

850+fintechs in the Netherlands ^[13]

Back office · insurers and MGAsAdd-on

Claims Intake

Reads claim emails, photos and quotes, fills the claim file, flags what is missing and drafts the reply for your claims handler to approve.

See how it works →

1,000+claim emails a day at one mid-size Dutch insurer ^[3]

7,832complaints to Kifid in 2025 ^[1]

Scarceexperienced claims handlers, with backlogs ^[2]

Pick your first skill →

One Workflow at a Time

We start with a single process you can measure, prove it on your own data, then run it with you.

Fig. 01 · How each agent worksOusia Labs · Human in the loop

01Workflow review

2–3 weeks · fixed fee

We map one process end to end and measure volume, handling time and error rate today.

Baseline numbers
AI Act risk check
Go or no-go with a business case

02Pilot on real data

6–10 weeks

The agent runs beside your team on live cases, with a person approving every output.

Connected to inbox, phone or core system
Weekly accuracy report
DORA documentation pack

03Run and improve

Monthly

We operate, monitor and retrain the agent, and widen what it handles as accuracy holds.

Monitoring and audit logs
Usage-based pricing
Next workflow on the same base

Compliance

Built for DORA and the EU AI Act

Your risk and IT teams ask these questions first, so every deployment answers them before the pilot starts.

Accounting and payroll officesMortgage and insurance advisersFintechs and asset managersInsurers and MGAs NLENDEFR

HostingEU data centres, with European models or models on your own servers
OversightA person approves anything that affects a customer
AuditEvery agent action is logged and traceable
DORASupplier due diligence and register-of-information details ready
AI ActWe don't build pricing or underwriting for life and health cover

Contact

Pick one task. We'll have it running in days.

Tell us the task that costs your team the most time: chasing documents, the inbox or the phone queue. We'll show you Ousia Assistant doing it on your own examples.

hello@ousialabs.com

Sources for the figures on this page